Frequently Asked Questions


What if a movie I ordered arrives damaged or just doesn't play?

It is incredibly frustrating to receive a DVD that has been delivered damaged or simply will not play. You are never obligated to return the damaged disk. Simply fill out "This" simple form to initiate a replacement disc shipment immediately.


Just like with CD's, severe scratches and dirt can impede the DVD player from playing properly. You should first determine when the last time your DVD Player heads were cleaned or how many DVD's have you play since the last head cleaning. If you can't remember, it's probably a good idea to clean the heads now and try again.

Broken DVD


Note: If you bought your DVD player within the past few years, you should have NO problem playing our DVD's. However, older DVD players may or may not necessarily recognize and play (+R or -R) type DVDs.


To determine if your DVD player, will play our DVD's, please consult the DVD Player's user guide prior to purchasing any DVDs.


We also recommend making a back up copy of the DVD to your hard drive while it's new and in intact. If the DVD ever gets damaged, you can always burn another copy.


I Sell "Region 1" DVD's: Not all DVD's are created equal. Unless you have a 'Region Free' DVD player. What plays in the U.S. and Canada will not play elsewhere. North American DVD players are designed for NTSC discs and formatted for Region 1. To determine what 'Region' you are in, click Here.


Orders are P.O.D. (Produced on Demand) and recorded on single or double Layered DVD's..


Why are there black bars on the top, bottom or sides of my movie?

Since 1955, most movies were (and are) filmed in a process where the width of the visual frame is between 1.85 to 2.4 times greater than the height. This is called "aspect ratio".


A movie that is 1.85 times wider than it is high has an aspect ratio of 1.85:1. Similarly, a movie that is 2.35 times wider than it is high has an "aspect ratio" of 2.35:1.


Widescreen ExampleModern televisions use to come in two aspect ratios - 1.33:1 (or 4:3), which has been the standard since television became popular, or 1.77:1 (more commonly known as 16:9), which is now the new standard.


However, neither of these aspect ratios are as wide as the vast majority of modern movies, most of which are either 1.85:1 or 2.35:1.


Now listen carefully, Widescreen..., takes the entire frame and reduces the size in proportion so that the entire frame fits within the 'width' of the TV.


This allows the movie to be seen in its original aspect ratio as the film makers intended the movie to be seen. This results in what are incorrectly referred to as "black bars" at the top and bottom of the screen, when in reality, these "black bars" are actually unused areas of the screen.


Although it might seem as though you are losing part of the picture, the truth is that the widescreen process actually allows you to see more of the frame - not less.


Yes, you have a smaller visual portion..., but you are "seeing" the movie the way that you saw it in the theatres.


Hypothetically, if it were in reverse and the film was reduced to the 'height' of the frame instead, you would lose 'frame area' from both sides, thus completely filing the TV's to a 4:3 or 16:9 aspect ratio. Much like the example above.


For more information on widescreen, please go to:


Can I watch my movie on a computer?

ArrowYes..., If your computer has been manufactured after 2007, it probably has a DVD-compatible drive. However, you will need DVD playing software. Unless you prefer to use what came bundled with your system, most likely "Windows Media Player".


If your computer was advertised to have this feature, you should be able to put the DVD right into the DVD tray on your computer to play.


I personally prefer VLC to play my DVD's. You can download a copy, free of charge at:


VLC Media PlayerIf you know that your computer is DVD-compatible and the disc you insert does not start automatically, you may need to check that you actually have DVD player software program in your programs list.


Nevertheless in a matter of just a few minutes you can be up and running.


If your interested, we also sell alternatives ways to watch these classic gems other than on DVD media.


If you have any further questions, please do not hesitate to contact customer service at:



What kind of movie quality can I expect?


Most if not all movie studio films produced during the 1950's and 1960's were decent broadcast quality prints, designed to render nicely on that 19 inch cathode ray TV set, you may have owed back then.


Please understand, unless otherwise noted, most of the old classics sold at this website are NOT commensurate with the high definition technology that exist today.


In addition, the rendering condition of each film title sold is directly related to how the original (if any), or any variation of print's thereof were stored and by whom and how 'WE' got it.


Although we are big fans of the classics, a great deal of the films we inventory were never released to DVD by ANY movie studio..., so, how is it that we come to sell those movies on DVD? Several ways..., some are TV rips, others are just encodes from a variety of source materials. As a result, many have yet to breach the digital age.


However, the clock continues ticking on the fate of thousands of films. Countless film negatives and prints have been destroyed and have disappeared or are in poor condition. The original negatives of such classics as Citizen Kane, destroyed years ago and more are in danger.


Movie Reel

"It's sort of like a box of chocolates..., Forrest! Although many of these classics have yet to be digitally restored, some despite the age of the film remain in good or even great condition.


However, we don't charge for movies based on there condition, we think there all worth watching!



What about Processing, Packaging, Shipping and Returns?

ArrowShipping within the United States is free. All movie DVD's sold are NTSC Region 1 'fan-based' copies. and recorded or double layered DVD-R or DVD+R disc.


Processing: All orders processed are GUARANTEED to ship no later than the third 'business day' after payment is received. All of our classic movie DVD's are packed in a clear 4mm clamshell case then shipped in a rigid paper card stock mailer.  


Shipping: We ship all orders First-Class via the USPS with Tracking. Deliveries can take anywhere from 7- 11 business days depending on what part of the country you live, therefore we cannot consider ANY order 'undelivered' or 'lost' unless a total of 14 'working days from the shipping date have passed, at which point we will gladly re-ship a replacement copy for any lost or damaged disc. If your order has not arrived, please note that it may still be within the range of the delivery estimate.

Returns: We do not provide any RMA (Returned Merchandise Authorizations) services. On the rare occasion that any of our disc arrive damaged, we would rather you deposit the defective disc in the nearest waste receptacle and notify us. We will gladly rush out a replacement copy without question.


A little Movie Trivia: In the early years of film, Silver Nitrate film was used to produce movies and was the standard before 1953. Movie studios had no way of knowing that as the nitrate film stock decayed it intensified the likelihood of auto-ignition.


Because of its volatility, nitrate film stock was recycled and transformed into explosives in the WWI war effort and many films shot before 1917 were unfortunately lost forever.


In later years, studio heads were negligent in preserving the original film negatives. After the initial and subsequent film release's, the print would pick up more pits and scratches with each successive screening and would eventually be destroyed to reclaim its silver content.


Prior to television, VHS and DVDs, few considered the value of preserving the original film negatives or any of the prints.


There were fatal nitrate fires in MGM's storage areas in 1955 and 1960. Those conflagrations finally led the Culver City Fire Department to order MGM to purge their lot of nitrate films. 1978 was horrible year for film archivists and posed many question on whether nitrate film stock could be stored safely as well as avoid self- immolation.